We understand the importance of your truck to you and your family and also understand that sometimes, although we work really hard to avoid it, electronics failures can and do occur. Though we agonize over these very, very few circumstances, we stand behind our work and will correct the failure either by repair or replacement as necessary.
The warranty covers your part from failure and damage caused by our work. Damage caused by an electrical short external to the module, flood, collision, and running with inadequate supply side voltage due to a lack of battery and/or alternator health do not fall under the warranty. If a question remains over the cause of the damage following our inspection, we will accept responsibility and warranty the module. In most cases, we are able to determine the cause of the failure for you. Should something with your truck be the cause, we will consult with you on how to prevent it from occurring in the future. Note that if something should happen with your FICM, call us first. Like all automotive part warranties, we do not accept responsibility for anything other than the part itself (towing, shop charges, downtime, other vehicle components, etc).
Warranted modules will be returned to you USPS Priority Mail at our expense. Of course, Express Mail return shipping is also available, but at our current shipping rates.
Ultimately, we are in business to help people stay on the road, not to leave them holding the bag.