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BUSINESS HOURS:
Monday - Friday 9-6 CST
Saturday Closed
Sunday Closed
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SHIPPING TERMS
Shipping Times
Shipping times may vary according to availability and are subject to any delays resulting from carrier circumstances or force majeure for which we will not be responsible.
Loss or Damage
Optional Shipping Insurance: We offer an optional shipping insurance coverage priced at approximately 3% of the order total. (GOLD Protection)
NO SHIPPING INSURANCE PURCHASED (No Gold Protection) - FOB Origin Terms
Customers who have opted out of buying shipping insurance have assumed responsibility for loss/damage during transit and will need to resolve any loss/damage issues directly with the carrier. (including filing the claim) Be advised that most carriers cap loss/damage awards at $100 (subject to carrier terms). As the shipper, we will forward any carrier insurance settlements on to the customer, but it's the customer's duty to deal directly with the carrier as they work towards a resolution.
INSURANCE PURCHASED (Gold Protection Added) - FOB Destination Terms
When a customer has purchased our optional Gold Protection insurance, shipments fall under FOB destination terms. This means we, as the shipper, share responsibility with the carrier for losses or damages during transit, and will handle filing any related claims on behalf of the customer. It is the customer's duty to report missing items or damaged product within 24 hours of delivery. Subsequent to investigation and confirmation, insured customers will receive repair, replacement, or a refund (at our discretion) up to the purchase amount of the affected item/s. We strongly recommend insurance for all shipments, but especially so with orders over $100.
*** For all damage/missing item claims, carriers will require clear photos of the package/s and product damage, including a clear image of the related shipping label. (tracking readable)
As the buyer, your choice to purchase or not purchase shipping insurance determines who is responsible for any potential loss/damage, and our level of involvement in filing any related claims. This includes communicating with a specific carrier and following up as they work towards a resolution.
Contact Us
For questions please contact us at:
515-897-4459
