All returns must be within 30 days of the date on the sales receipt.
Just drop us an email with the subject "RMA Needed" to firstname.lastname@example.org to get a Return Material Authorization (RMA) number and then ship the parts back to us, you are responsible for return shipping costs.
Note that the shipping and handling charges cannot be refunded and that there is a 20% restocking fee of the part price(s) on returns of all parts other than FICM's. Non-FICM parts (electronic monitors, programmers, starters, alternators, glow plug control modules, radiators, suspension kits, etc) are returnable only if never installed and, in some cases, only if unopened. If evidence of installation is found, no credit will be given.
Some special order items are not eligible for return at all. Note that items need to be complete, unopened, and in the precise condition they were received in to be eligible for return credit - no one wants to receive a part from us that has been opened or that has dirt and grime all over it!
FICM's, as an electronic part, are subject to the greater of 20% restocking fee or $75 if never installed.
Once installed, the FICM you purchase is not able to be returned. If evidence of installation is found, no credit will be given. It is each customer's responsibility to ensure that the issue with their truck is the module. We are not in any way responsible for incorrect diagnosis under any circumstances.
As with other returns, FICM's need to be returned in the same condition that they were sent in. If a module comes back dirty, with broken connectors due to shipping damage, etc, partial credit may be offered, but again this is on a case by case basis and at our sole discretion.
If a returned item is found to be NOT eligible for satisfactory-to-you return credit upon receipt, it can be shipped back to you, but at your expense. Some parts may be eligible for partial credit, but this is on a case by case basis and at our sole discretion.
Regardless, obtaining a Return Material Authorization number is critical for any return.