Returns
a) All returns must be within 30 days of the date on the sales receipt.
b) All returns must be accompanied by an RMA 
c) The buyer/customer is responsible for return shipping 
d) Not all items are returnable 
e) Restocking fees may apply  
f) Shipping charges are non-refundable 

      If you desire a return, contact us by phone or via email (subject "RMA Needed"  sent to: accounting@ficmrepair.com)  If a return is authorized/approved, a Return Material Authorization (RMA) will be provided to you. Simply print and include the RMA along with the return items. 

    Note that there are no refunds issued on shipping and handling charges.  and there is a 20% restocking fee of the part price(s) on returns of all parts other than FICM's. Non-FICM parts such as electronic modules (ECM, PCM, TCM, GPCM, GEM, etc.), monitors, programmers, starters, alternators, radiators, suspension kits, etc) are returnable only if never installed and, in some cases, only if unopened. If evidence of installation is found, no credit will be given.

Some special order items are not eligible for return at all. Note that items need to be complete, unopened, and in the precise condition they were received in to be eligible for return credit - no one wants to receive a part from us that has been opened or that has dirt and grime all over it!

FICM's, as an electronic part, are subject to the greater of 20% restocking fee or $75 if never installed. 

Once installed, the FICM you purchase is not able to be returned. If evidence of installation is found, no credit will be given.  It is each customer's responsibility to ensure that the issue with their truck is the module.  We are not in any way responsible for incorrect diagnosis under any circumstances.

As with other returns, FICM's need to be returned in the same condition that they were sent in.  If a module comes back dirty, with broken connectors due to shipping damage, etc, partial credit may be offered, but again this is on a case by case basis and at our sole discretion.

If a returned item is found to be NOT eligible for satisfactory-to-you return credit upon receipt, it can be shipped back to you, but at your expense. Some parts may be eligible for partial credit, but this is on a case by case basis and at our sole discretion.  

Regardless, obtaining a Return Material Authorization number is critical for any return.

Contact Us
          For questions or to initiate a product retrun, please contact us at:
                                           515-897-4459

 Warranty Policy Coverage

     This warranty applies to all parts and labor supplied by us. We warrant that our services, parts, and labor will be free from defects in materials and workmanship under normal use and service for the following periods unless otherwise expressly stated in writing:

Engine Work: 12 months or 12,000 miles, whichever comes first, from the date of service completion.

Purchased Parts: Warranty periods on individual parts is assigned by the manufacturer. For FICMRepair.com / USA Diesel items (modules, alternators, cable kits) warranty terms vary by product and are available at the time of purchase.  

Warranty Terms:  Repair or Replacement: If a defect in our workmanship or a supplied part is identified within the assigned warranty period, FICMRepair.com will, at our discretion, repair or replace the defective part or redo the service at no additional cost to the customer, provided the issue is reported promptly and the item is returned to our facility. The cost of transport and return is outside the scope of this policy and will remain the obligation of the consumer.

Proof of Service: Customers must present the original service invoice or receipt to claim warranty service.

Authorized Service: Warranty repairs or replacements must be performed by FICMRepair.com or an authorized representative. Unauthorized repairs or modifications will void this warranty.

Transferability: This warranty is non-transferable and applies only to the original customer and vehicle for which the service or part was provided.

Exclusions and Voided Warranty
           Our warranty policy does not cover, and will be voided under, the following conditions:
     Consumer Mistreatment or Abuse: Any damage or failure resulting from improper handling, neglect, or intentional misuse of the engine or parts, including but not limited to improper maintenance, use of incorrect fluids or fuels, or operation under extreme conditions not recommended by the manufacturer.           Overheating: Damage caused by overheating for ANY reason.  Common reasons for overheating include failure to maintain proper coolant levels, ignoring warning indicators, or operating the vehicle under conditions leading to excessive heat (e.g., prolonged high-load operation without adequate cooling).  We recommend the addition of monitoring gauges in addition to those supplied by the engine manufacturer.

Modifications: Any aftermarket modifications, including performance enhancements, non-OEM parts, or alterations to the engine or related systems, that adversely affect or harm the performance or integrity of the warranted work or parts.

Negligence or Accidents: Damage resulting from accidents, collisions, vandalism, or failure to follow manufacturer-recommended maintenance schedules.

Improper Installation: Issues arising from installation of parts by anyone other than FICMRepair.com or an authorized representative.

Normal Wear and Tear: Components subject to normal wear, such as gaskets, seals, or bearings, are not covered unless the failure is a direct result of defective workmanship or materials.

External Factors: Damage caused by environmental factors, such as flooding, fire, or contamination, or by external systems not serviced by FICMRepair.com. This includes customers power washing modules or welding on vehicle frames causing electrical damage.

Claims Process

To file a warranty claim:

Contact FICMRepair.com at 515-897-4459 within the warranty period to report the issue.

Provide the original invoice and a detailed description of the problem.

Bring the vehicle or part to our facility for inspection or arrange a 3rd party to do so. We will assess whether the issue is covered under this warranty and perform necessary repairs or replacements if approved.

Limitations

No Consequential Damages: FICMRepair.com is not liable for incidental or consequential damages, including but not limited to loss of use, towing, lodging, or rental vehicle costs, arising from a defect covered by this warranty.

Sole Remedy: The repair or replacement of defective parts or services is the sole remedy under this warranty.

State Law: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

       FICMRepair.com is committed to ensuring your satisfaction and the reliability of our engine work, products, services and delivery. This warranty reflects our dedication to quality and customer care while also reminding our customers of the need to operate with personal responsibility in the use of their vehicles. Should a customer have a question as to the parameters to monitor to ensure that the mechanical limits of their vehicles are not exceeded or to gain knowledge on what acceptable ranges for parameters look like, they are encouraged to contact us or visit our social media channels.

Contact Us
          For questions or to initiate a warranty claim, please contact us at:
                                           515-897-4459

SHIPPING TERMS - Loss or Damage  
    Optional Shipping Insurance: We offer an optional shipping insurance coverage priced at approximately 3% of the order total.  (GOLD Protection) 
     
         NO SHIPPING INSURANCE PURCHASED (No Gold Protection)  - FOB Origin Terms
 Customers who have opted out of buying shipping insurance have assumed responsibility for loss/damage during transit and will need to resolve any loss/damage issues directly with the carrier. (including filing the claim) Be advised that most carriers cap loss/damage awards at $100 (subject to carrier terms). As the shipper, we will forward any carrier insurance settlements on to the customer, but it's the customer's duty to deal directly with the carrier as they work towards a resolution. 
 
        INSURANCE PURCHASED (Gold Protection Added)  -  FOB Destination Terms
When a customer has purchased our optional Gold Protection insurance, shipments fall under FOB destination terms. This means we, as the shipper, share responsibility with the carrier for losses or damages during transit, and will handle filing any related claims on behalf of the customer. It is the customer's duty to report missing items or damaged product within 24 hours of delivery.  Subsequent to investigation and confirmation, insured customers will receive repair, replacement, or a refund (at our discretion) up to the purchase amount of the affected item/s. We strongly recommend insurance for all shipments, but especially so with orders over $100. 
           *** For all damage/missing item claims, carriers will require clear photos of the package/s and product damage, including a clear image of the related shipping label. (tracking readable)              
   
     As the buyer, your choice to purchase or not purchase shipping insurance determines who is responsible for any potential loss/damage, and our level of involvement in filing any related claims. This includes communicating with a specific carrier and following up as they work towards a resolution.   

Contact Us
          For questions or to initiate a warranty claim, please contact us at:
                                         515-897-4459